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Travelex frequently asked questions

Do you have more questions about travel insurance plans, benefits, and upgrades? No problem! Travelex is here to help.

We want everyone to be able to travel, and we don’t want your concern about coverage for an existing condition to stop you from booking your next trip. That’s why we offer coverage for pre-existing medical conditions on our Owner Advantage Plan.

If you purchase our Owner Advantage Plan within 21 days of your first trip payment, and you’re medically fit to travel at the time of purchasing the Owner Advantage Plan, we’ll waive the pre-existing medical conditions exclusion. This means you’ll have coverage for the scenarios outlined in the policy, so be sure to read it before you buy. Exclusions on pre-existing conditions don’t apply to NH residents.

Our travel insurance with car rental coverage can offer reimbursement of up to $50,000 with a $100 deductible if you purchase our Rental Car Damage Plan, or $35,000 with a $100 deductible if you add on the rental car damage upgrade to the Owner Advantage Plan for accidental damage caused by the following:

  • Collision
  • Theft
  • Vandalism
  • Windstorm
  • Fire
  • Hail
  • Flood
  • Stolen rental car
  • Any cause outside of your control while renting the car

If you rent a standard car with an original price under $75,000, we could reimburse you for one of the following covered accidental damage expenses (minus $100 deductible) up to $50,000/$35,000:

  • The cost of repairs and rental charges during repair.
  • The actual cash value of the car.

Important: For our primary coverage to apply, you must have a valid driver’s license, be listed on the rental agreement, and be legally and financially responsible for the damages.

Good to know: This coverage is not available in all destinations, including Costa Rica, Ireland, Jamaica, and Mexico.

The cost of your travel insurance policy can depend on many different factors unique to you and those traveling with you, such as your trip cost, state of residence, trip length, and age. Each of our plans and upgrades also has different pricing based on the coverage they provide. 

Traveling with children? Our Owner Advantage Plan offers kids-included pricing. One child (aged 17 and under) is eligible for coverage at no additional cost on the base plan per each insured adult, as long as the child’s trip cost is equal to or less than the adult’s.

If you need to change certain details on your policy (such as your trip dates or the spelling of your name), you can either make a policy change online or call our customer service department. 

Online, go to TravelexInsurance.com, click Customer Service at the top of the page, and select Edit Policy. 

We’re here to help. You can reach our customer service department at 1-800-351-5212, Monday to Friday, 8 a.m. to 7 p.m. Central.

At Travelex, our plans have review periods during which you can cancel your policy. If, within the first 21 days after purchasing a plan, you decide you no longer want your policy, and you have not departed or filed a claim, then we can refund your policy cost. The review period varies by state. 


The purchase of this product is not required in order to purchase any other travel product or service. Your travel retailer might not be licensed to sell travel insurance and will only be able to provide general information about the product. An unlicensed travel retailer may not answer questions about the terms and conditions of the travel insurance offered and may not evaluate the adequacy of your existing insurance coverage. The products being offered provide travel insurance coverage that only applies during your covered trip. You may have insurance coverage from other sources that provide similar benefits but may be subject to different restrictions depending upon the coverage. You may wish to compare the terms of the travel insurance policy offered through Travelex Insurance Services, Inc. with any existing life, health, home and automobile insurance policies you may have. If you have questions about your coverage under your existing insurance policies, contact your insurer or insurance agent or broker. Travelex Insurance policies are offered on behalf of, under the direction of, and provided by Travelex Insurance Services, Inc., as made available through The Marriott Vacation Clubs™. Coverage available to residents of U.S. states (excluding WA) and the District of Columbia only. Consumers in California may also contact: California Department of Insurance Hotline 1-800-927-4357 or 1-213-897-8921. Travelex Insurance Services, Inc. CA Agency License #0D10209. Consumers in Maryland may contact: Maryland Insurance Administration 1-800-492-6116 or 1-410-468-2340. The product descriptions provided here are only brief summaries. Coverage and rates may vary by state. The full coverage terms and details, including limitations and exclusions, are contained in the applicable Travelex Insurance Policy. If you have questions about coverage available under a Travelex Insurance plan, please review the applicable policy or contact Travelex Insurance Services at 1-800-351-5212. Travel Assistance Services are provided by the designated provider listed in the Travel Insurance Policy or on your Confirmation of Coverage. Any inquiry regarding claims may be directed to support@zurichtravelclaims.com; Zurich Travel Claims Administration, PO Box 1019, Youngwood, PA 15697-0919; 800.501.4781. Inquiries regarding new, existing or denied claims and any other claims questions may also be directed to this address. Insurance coverage underwritten by Zurich American Insurance Company (NAIC #16535, state of domicile: New York), 1299 Zurich Way, Schaumburg, IL 60196.

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Customer Service    
1-800-351-5212   
8:00 a.m. to 7:00 p.m. CT,    
Monday to Friday